Last updated: February 2026
LWP Capital Pty Ltd (ABN 53620956550, AFSL 540596) (‘we’, ‘us’, ‘our’ or ‘LWP Capital’) is committed to protecting your privacy and handling your personal information in a responsible manner in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). As a Sydney-based financial services firm providing comprehensive wealth management, investment strategies, and advisory services to high-net-worth individuals, families, and institutional clients, we collect, hold, use, and disclose personal information to deliver tailored financial solutions while maintaining the highest standards of confidentiality and trust.
This Privacy Policy explains how we manage personal information, including what we collect, why, how we use and disclose it, and your rights in relation to it. It applies to all personal information we handle, whether collected through our website, client interactions, emails, phone calls, meetings, or other means.
What personal information do we collect?
We may collect personal information that is reasonably necessary for us to provide our financial services, comply with regulatory obligations (including those under ASIC and the Privacy Act), and manage our business effectively.
Types of personal information we typically collect include:
Identification details such as your full name, date of birth, address, contact details (phone, email), and government-issued identifiers (e.g., Tax File Number where required or permitted by law).
Financial information such as income, assets, liabilities, bank account details, investment preferences, risk tolerance, superannuation details, insurance needs, and transaction history.
Sensitive information (where relevant and with your consent or as required by law), such as health information for insurance-related advice or details relevant to estate planning.
Employment and professional details, where applicable for institutional or business clients.
We generally collect this information directly from you during client onboarding, advisory meetings, or through forms and correspondence. In some cases, we may collect information from third parties (e.g., your accountant, superannuation fund, or credit reporting bodies where permitted) with your consent or as authorised by law.
How do we collect and hold personal information?
We collect personal information lawfully and fairly, usually directly from you or your authorised representatives. Where we receive unsolicited personal information, we will determine whether we could have collected it under the APPs; if not, we will destroy or de-identify it as soon as practicable.
We hold personal information in secure electronic and (where necessary) physical formats, using reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure (APP 11). This includes technical measures (e.g., encryption, firewalls, access controls) and organisational safeguards (e.g., staff training, confidentiality agreements). We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law (e.g., financial services record-keeping obligations), after which it is securely destroyed or de-identified.
Purposes for which we collect, hold, use, and disclose personal information
We collect, hold, use, and disclose your personal information primarily to:
Provide and manage our wealth management, investment advisory, and related financial services.
Assess your financial needs, develop tailored strategies, and execute transactions on your behalf.
Comply with legal and regulatory requirements, including anti-money laundering/counter-terrorism financing laws, ASIC obligations, tax reporting, and the Privacy Act.
Communicate with you about our services, updates, market insights, or events (where you have consented or it is otherwise permitted).
Improve our services, conduct internal administration, and manage risks.
We may disclose your personal information to:
Service providers (e.g., custodians, fund managers, administrators, IT providers) who assist us in delivering services, bound by confidentiality and privacy obligations.
Related entities or professional advisers (e.g., lawyers, accountants) as needed.
Regulatory authorities (e.g., ASIC, ATO) where required by law.
Overseas recipients (e.g., international investment platforms or custodians) where necessary for your investments. Before any such disclosure, we take reasonable steps to ensure the recipient handles your information in accordance with the APPs (APP 8), and we remain accountable for any subsequent mishandling.
We do not use or disclose your personal information for direct marketing purposes unless you have consented or we are otherwise permitted by law, and we always provide an easy opt-out.
Access and correction of your personal information
You have the right to access your personal information we hold (subject to exceptions under the Privacy Act) and request correction if it is inaccurate, incomplete, outdated, or misleading (APPs 12 and 13). To make such a request, contact our Privacy Officer (details below). We will respond within a reasonable timeframe, usually 30 days, and may charge a reasonable fee for access if applicable.
If we refuse your request, we will provide reasons and outline complaint options.
Anonymity and pseudonymity
You have the option of dealing with us anonymously or using a pseudonym where it is lawful and practicable (APP 2). However, in most cases, this may prevent us from providing our full range of financial services, as identification is often required for regulatory compliance and accurate advice.
Complaints
If you believe we have breached your privacy or the APPs, please contact our Privacy Officer in the first instance. We will investigate and respond promptly. If you are unsatisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The current version is available on our website, and significant changes will be notified where appropriate.
Contact us
For any privacy-related inquiries, access/correction requests, or complaints, please contact:
Privacy Officer
LWP Capital
Suite 27 252 Pitt Street Sydney, New South Wales, 2000 Australia
Email: admin@lwp-capital.com
By engaging with LWP Capital, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. We value your trust and are dedicated to safeguarding your privacy as we partner with you to achieve your financial goals.